Everyone who has ever tried to transport cargo from place A to place B knows all the possible difficulties and problems. It’s not only about making up proper routes but also about communicating with copious persons. You are to hire a carrier or a logistics broker and discuss all the details of the order. Then, you have to communicate with all the participants in the shipping process and support the smooth delivery of all the needed items.
Although modern technologies make the process of communication as simple and convenient as possible, some problems may still happen. When people fail to understand each other, it may lead not only to delays but also to financial losses.
- A written agreement is a must.
For experienced business owners, this point may sound strange. Yet, some newbies are able to make such a mistake – they believe the carrier and work only based on the oral agreements. It’s not a good idea while there are lots of cheaters in the modern logistics market. You should always remember that a written agreement is a must even when it comes to delivering cargo from one street to the neighboring one.
- Both shippers and carriers should not be afraid of questions.
No matter whether you need to know how long it takes to deliver cargo from California to Alaska or you desire to speed up deadlines, you should ask. If you are a newbie and do not know what the LTL freight delivery implies, you are to clarify the issue.
- All communication channels are to be used to achieve the needed results.
Modern technologies allow people to stay in touch 24/7. It’s up to you to select the most convenient ways to ensure effective communication during freight forwarding.
- It’s of prime importance to pay attention to details.
All the elements are important even the smallest ones.
- It’s necessary to avoid ambiguity.
Negotiating is a rather complex and sometimes complicated process. The main aim of any negotiation is to find the best solution that meets the needs and desires of both carriers and shippers. The temptation not to provide proper info or hide some details may be rather large. Yet, it’s not the best way to get the needed results.
At the same time, there are several common rules of communication you should stick to. They are the following:
- Stay calm.
If something goes wrong, people tend to lose their temper. It’s not the best way to negotiate and find an appropriate solution.
- Listen to your interlocutor.
Any business owner wants to save time and money. Thus, they are looking for top-quality services at minimal prices. No wonder, they do not want to listen to carriers who insist that for
- Use clear terms and notions.
Every industry has its own terminology. Yet, not all the participants of the transportation process may be acquainted with such specific language. Thus, in order to avoid misunderstanding, it’s of prime importance to use words and terms known to all the parties in the transportation procedure.
So, every time you desire to transport freight, you should be ready to face possible difficulties and misunderstanding. It’s of prime importance to be able to respond to such situations and avoid misunderstandings. Otherwise, you risk experiencing serious delays or even worse – significant delays.